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FAQS

Got Questions? We’ve Got Answers

We’ve got you covered!

     
Yes, we ship all across the country at more than 15,000 pin codes locations. We partner with delivery partners with an all-India presence for seamless and timely delivery.

  • We know that you can’t wait to hold Athletiq paddle in your hands. Therefore, we partner with reliable multiple courier
    partners and our logistics platform matches the most efficient delivery service for your order, based on location.
  •  It generally take 4-5 working days to deliver our order but in case of unseen or unexpected reasons, sometimes there could be a delay of 1 or 2 days but that is a rare scenario.
  • For Pre-paid orders of more than INR 3000/- we choose “By Air” delivery option and it reaches you withing 2 days.

As soon as your package is packed and a shipping label is generated, you will receive a tracking link to monitor your shipment. Delivery times can be found in our Shipping Policy. 

Yes you can but we can only cancel your order up to a certain point in the packing and shipping process. After that, cancellations are no longer possible. Orders are typically ready for shipment within hours of being placed. If you wish to cancel, please write to us at contact@goathletiq.in within 6 hours of placing the order or as soon as possible. 

We provide replacement if the product is damaged during transit or has any manufacturing defect, within 7 days from the date of delivery. But the original packaging has to be intact and there should not be any marks of usage on the paddle or balls or on accessories. Please note that we cannot resell or repurpose a once used product therefore its important that the product is NOT used or have any mark on it.
1.Contact Customer Support at contact@goathletiq.in or call us at +91 9872989952 within 7 days of delivery.
2.Once your request is approved, we will provide you return instructions.
3.Please note that we provide replacement and no refund.

Do not worry, we are there to help. If the order has arrived damaged, immediately
write to us at contact@goathletiq.in with the pictures of damaged products received and we shall immediately arrange to send the replacement.

  • We are just a call or an email away from you. You may write to us at contact@goathletiq.in anytime of the day and we shall get back to you within 24 hours. Or you may call us at +91 9872989952 during business hours 10:00 AM till 6:00 PM during the week days.

  •  Athletiq is an engineering-led, performance focused brand. All our products are conceptualized and designed by our in-house team of experts. We take pride in being an India brand and our products are tailored to cater to the needs of Indian players. We do not compromise on the quality of materials that go in
    making a good product.
  •  Our strong association with Pro players and Elite coaches enable us to make our product with their feedback and insights, thus ensuring pro level experience for players while on the court.

  • We use premium and high quality material for all our products. Be it Japanese Toray Carbon fibre, Superior dense PP Honeycomb, EPA Foam and thermobond technology.

Well, we work directly with our factories without any middle traders/middle men, to ensure that you get best quality at right price. We DO NOT compromise on quality or any other input, we work on efficiencies.

We also believe that Pickleball, as a sports, should be accessible and affordable to every player. We have paddles for all levels- beginners, intermediate and Pro
levels and various price points.

We understand your confusion and we are happy to help. Please click on this link “find your paddle” to get advise on the paddle which is best suitable for you – depending on your level of playing, duration of playing or budgets.